At dewi33, the privacy and security of your personal data is something we take very seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information as a valued player.
Dewi33 is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is never sold to any third party.
All data transmitted between your device and dewi33's servers is protected with bank-grade 256-bit SSL encryption. No one can intercept or read your personal information during transmission.
Your personal data is stored on protected servers with strictly controlled access. Only authorised personnel may access your information, and only for specified purposes.
The Know Your Customer (KYC) process at dewi33 is conducted through secure and controlled channels. Your identity verification documents are carefully processed and securely stored in accordance with industry standards.
Dewi33 does not sell, transfer, or disclose your personal information to any third party for marketing or commercial purposes. Your data belongs entirely to you.
You have the right to access, correct, or request deletion of your personal data at any time. Simply contact our support team and we will process your request within the specified timeframe.
All data management practices at dewi33 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our practices in line with the latest legal developments to ensure the best protection for you.
Welcome to the dewi33 Privacy Policy. This document transparently and thoroughly explains how dewi33 ("we", "our platform") collects, uses, stores, processes, and protects your personal information ("data") when you use our online gaming platform, whether through the dewi33.win website or our mobile app.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applies to all users who register, browse, or use dewi33 services in Malaysia. We believe every player has the right to know exactly what happens to their personal information.
By registering an account or continuing to use the dewi33 platform, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us to close your account.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy dewi33. These documents together form the entire agreement between you and dewi33.
Dewi33 only collects personal data that is strictly necessary to provide you with a safe, fair, and high-quality service. The data we collect falls into several main categories:
| Data Category | Type of Information | Purpose |
|---|---|---|
| Identity | Full name, date of birth, identification card number (MyKad) | Age verification & KYC |
| Contact | Phone number, email address | Communications & account notifications |
| Financial | Bank account number, bank name, registered e-wallet | Deposit & withdrawal processing |
| Technical | IP address, device type, web browser, session data | Security & platform improvements |
| Activity | Betting records, transaction history, activity logs | Responsible gaming & audits |
We never collect sensitive information such as passwords in plain text, health information, or biometric data beyond what is required for legitimate identity verification.
When you use the dewi33 app on an iOS or Android device, we may collect general location data (not precise location), device model information, and operating system version solely to ensure optimal app performance and a smooth gaming experience.
Every piece of data we collect is used for a clear and lawful purpose. dewi33 uses your personal information solely for the following purposes:
We may send you promotional information and exclusive bonus offers via email or in-platform notifications. You may opt out of these marketing communications at any time through your account settings without affecting the core services you receive.
Dewi33 does not sell or lease your personal data to any party for commercial purposes. However, in operating our platform, there are limited situations where certain information may be shared with trusted third parties:
All third parties we work with are required to comply with data protection standards equivalent to our own. We do not permit them to use your data for any purpose other than what has been specified.
Dewi33 uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your web browser when you visit our platform.
Types of cookies we use:
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the dewi33 platform.
The security of your personal data is dewi33's number one priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times:
While we take all reasonable precautions, data security also depends on your actions. Please ensure you use a strong and unique password for your dewi33 account, do not share your login credentials with anyone, and notify us immediately if you suspect any unauthorised access.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by dewi33:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of inaccurate or outdated data through your account settings or customer support.
You may request deletion of your personal data subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for portability purposes.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, please contact our customer support team via live chat on the platform. We will process your request within 14 business days.
Dewi33 retains your personal data for as long as necessary to fulfil the original purpose for which it was collected, or for as long as required by applicable Malaysian law.
Once the retention period has ended and there is no legal requirement to continue storage, your data will be securely deleted or anonymised using industry-recognised methods.
The dewi33 platform may contain links to third-party websites or services, such as game providers or social media channels. This Privacy Policy does not cover the privacy practices of those third parties.
Dewi33 is not responsible for the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the privacy policy of every website you visit.
Games on the dewi33 platform are provided by licensed software providers with their own privacy policies and security standards. All providers we select have undergone a rigorous evaluation process to ensure they meet the data protection standards we require.
Dewi33 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. The "Updated" date at the top of this page will always show the date of the latest version.
For significant changes that materially affect how we process your personal data, we will notify you through:
Your continued use of the dewi33 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact the dewi33 Data Protection Officer through the following channels:
We are committed to addressing all privacy-related enquiries seriously and transparently. Every complaint received will be thoroughly investigated and you will receive a response within the specified timeframe.
The dewi33 customer support team is ready to assist you at any time, day or night. We are proud to provide support in Bahasa Malaysia to ensure all players can get the help they need easily and comfortably.
Now that you understand how dewi33 safeguards your privacy, register a new account today and enjoy thousands of your favourite games with complete peace of mind — because your data security is always our top priority.